Effective from: 1st April 2026
These Terms and Conditions govern the use of services provided by Stacey’s Golden Friends Ltd.. By requesting, booking, or using our services, clients and their authorised representatives agree to the terms outlined in this document. These terms are designed to ensure clarity, transparency, and mutual understanding between Stacey’s Golden Friends Ltd., our clients, and their families.
Our services focus on companionship, practical assistance, and social support for older adults. We operate in accordance with responsible privacy standards, Northern Ireland data protection principles, and recognised confidentiality practices for handling personal and wellbeing related information.
Stacey’s Golden Friends Ltd. provides non-medical companionship and practical assistance for older adults living at home. Our services may include friendly visits, conversation and social engagement, light errands, appointment reminders, and connections to trusted local resources.
Our services are designed to support independence and social wellbeing. However, Stacey’s Golden Friends Ltd. does not provide medical care, clinical treatment, nursing services, or regulated healthcare services. Clients who require medical support, professional healthcare supervision, or emergency care should contact qualified healthcare professionals or appropriate emergency services.
Any well-being information shared with our team is treated with confidentiality and handled responsibly to ensure appropriate support during visits.
Stacey’s Golden Friends Ltd is committed to protecting the health, safety, and welfare of employees, service users, and visitors.
This policy follows the principles of Health and Safety at Work etc. Act 1974.
The company will:
Employees must:
Risk assessments will be conducted for:
Assessments will be reviewed regularly.
All accidents, injuries, or near misses must be reported to management and recorded in the Accident Book.
Where required, incidents will be reported under RIDDOR regulations.
Staff must follow infection prevention procedures including:
Employees will receive training in:
Staff must follow procedures for:
Emergency contact numbers must be readily available.
Service visits may be scheduled through our website, telephone, email, or other approved communication channels. Families or authorised representatives may arrange services on behalf of a client.
Service visits may be scheduled through our website, telephone, eAt the time of booking, clients may be asked to provide basic information such as contact details, address, service preferences, and any relevant information that helps us deliver appropriate companionship and support.ail, or other approved communication channels. Families or authorised representatives may arrange services on behalf of a client.
Stacey’s Golden Friends Ltd. will make reasonable efforts to schedule visits at mutually convenient times. While we aim to maintain consistent scheduling, occasional adjustments may occur due to unforeseen circumstances such as illness, weather disruptions, or staff availability.
If changes to scheduled visits become necessary, we will communicate with the client or their authorised contact as early as possible.
Clients and families play an important role in ensuring services are delivered safely and effectively. By using our services, clients agree to provide accurate information regarding contact details, visit preferences, and any important considerations that may affect visits.
Clients are responsible for maintaining a safe and respectful environment for our team members during home visits. This includes ensuring reasonable access to the home and informing us of any potential hazards or safety concerns.
Clients or family representatives should also notify Stacey’s Golden Friends Ltd. of any changes to contact information, scheduling needs, or support requirements that may affect service delivery.
Employees of Stacey’s Golden Friends Ltd frequently work alone in service users’ homes. This policy ensures staff safety during lone working.
Lone working refers to situations where employees work by themselves without direct supervision.
Potential risks include:
The company will:
Employees must:
Staff should leave immediately if they feel unsafe and report the incident to management.
No employee is expected to remain in a situation where they feel at risk.
All safety incidents must be reported and documented.
The company will review incidents to improve safety procedures.
Payment is made in advance by bank transfer. Cash can’t be accepted to protect everyone. Card payment on request.
£35 per hour, or you can opt for one of the packages:
For those that just want a chat to break up the week. 2 x 15 minute calls per week £18
For those that want a want a weekly 1.5 hour visit £50.
That of essential, but 2 x 1.5 hour visits £95
Aimed at someone that wants frequent visits, 5 x 1.5 hour visits £230
Want to attend a wedding, hairdresser appointment, shopping trip? No problem, just request a quote for your event.
Fees for services will be communicated clearly before services begin. Pricing may vary depending on visit duration, frequency, or specific service arrangements.
Payments are expected according to the agreed pricing structure outlined at the time of booking or service agreement. Stacey’s Golden Friends Ltd. reserves the right to adjust pricing when necessary due to operational changes, expanded service offerings, or cost adjustments. When pricing changes occur, clients will be notified in advance whenever possible.
Failure to maintain payment arrangements may result in service suspension until outstanding balances are resolved.
Clients may cancel or reschedule scheduled visits by providing reasonable notice whenever possible. 48 hours’ notice of rescheduling or full payment due. This helps ensure scheduling availability for other clients who may require support.
In situations where Stacey’s Golden Friends Ltd. must cancel or reschedule a visit due to unforeseen circumstances, we will work to arrange an alternative time or solution that supports the client’s needs.
Our goal is to maintain flexibility while ensuring reliable companionship services for all clients.
Stacey’s Golden Friends Ltd. respects the privacy and dignity of every client. Personal information collected during service arrangements or visits is handled responsibly and in accordance with Northern Ireland data protection principles.
Any personal or well-being related information shared with our team is used only for service coordination, communication with authorised family members, and maintaining service records when appropriate.
While our services are non-medical, we follow strict confidentiality practices similar to those used in healthcare environments. Sensitive information is only shared when required by law, necessary for client safety, or authorised by the client or their representative.
The purpose of this policy is to ensure that employees of Stacey’s Golden Friends Ltd maintain professional boundaries with service users and their families and avoid conflicts of interest.
This policy applies to:
Staff must not accept gifts, money, or benefits that could influence professional judgement or create a perception of favouritism.
The company recognises that service users may wish to express appreciation; however, professional boundaries must always be maintained.
Staff may accept small, low-value tokens such as:
These must:
Staff must not accept:
Employees must:
Managers may instruct staff to politely decline or return gifts if appropriate.
Staff must never:
Any concerns about financial exploitation must be reported under safeguarding procedures.
Failure to follow this policy may result in disciplinary action.
Stacey’s Golden Friends Ltd. aims to provide reliable companionship and support services with professionalism and care. However, clients acknowledge that our services are limited to non-medical support and social companionship.
We are not responsible for medical outcomes, healthcare decisions, or circumstances outside the reasonable control of our organisation. Clients remain responsible for seeking professional healthcare services when needed.
Stacey’s Golden Friends Ltd. will not be liable for indirect or incidental damage resulting from service interruptions, scheduling changes, or circumstances beyond our control.
In some cases, we may provide referrals or connections to trusted tradespeople, community services, or other local providers. These services operate independently from Stacey’s Golden Friends Ltd.
While we aim to recommend reliable professionals, we cannot guarantee the services provided by third-party organisations or individuals. Clients are encouraged to review and confirm arrangements directly with any external providers.
Stacey’s Golden Friends Ltd. may update these Terms and Conditions periodically to reflect operational improvements, regulatory updates, or service changes.
Any updates will be published on our website, and continued use of our services indicates acceptance of the revised terms.
If you have questions regarding these Terms and Conditions or our services, please contact Stacey’s Golden Friends Ltd. through the official contact information listed on our website.
We remain committed to providing compassionate companionship services that support independence, dignity, and comfort for older adults and their families.
