Effective from: 1st April 2026
Stacey’s Golden Friends Ltd. respects the privacy, dignity, and confidentiality of every individual and family we support. This Privacy Policy explains how we collect, use, store, and protect personal information when providing companionship and support services for older adults. Our goal is to ensure transparency while following responsible data protection practices aligned with Northern Ireland privacy regulations and recognised healthcare confidentiality standards.
This policy applies to all information collected through our website, phone enquiries, email communication, and service interactions.
To deliver reliable companionship and support services, we may collect personal information from clients, family members, or authorised representatives. This information helps us understand individual needs and provide appropriate assistance.
Information we may collect includes:
In certain circumstances, families may share limited wellbeing information to help us provide appropriate companionship and support. We only collect information that is necessary for delivering services and maintaining safe communication with families.
Stacey’s Golden Friends Ltd. uses collected information only for legitimate service purposes. Personal information helps us organise visits, communicate with families, and ensure older adults receive reliable companionship and practical assistance.
Information may be used to:
We never use personal information for unrelated marketing activities without consent.
Although Stacey’s Golden Friends Ltd. provides non-medical companionship services, families may occasionally share wellbeing information to help our team support older adults appropriately.
We treat any wellbeing related information with strict confidentiality and apply recognised privacy practices similar to those used within healthcare environments. Information is handled carefully, shared only when necessary, and protected through secure internal processes.
Our services do not provide medical treatment or clinical care, and we do not replace regulated healthcare providers.
Protecting personal data is a priority for Stacey’s Golden Friends Ltd.. We follow responsible data protection practices designed to safeguard information from unauthorised access, misuse, or loss.
Our security practices include:
All team members understand the importance of protecting personal information and maintaining client confidentiality at all times.
Stacey’s Golden Friends Ltd. does not sell or rent personal information to third parties.
Information may only be shared when necessary, in the following situations:
Whenever information is shared, we ensure it is limited to what is appropriate and necessary.
Stacey’s Golden Friends Ltd is committed to transparency, accountability, and high standards of care. This policy enables employees to raise concerns in line with the Public Interest Disclosure Act 1998.
This policy applies to all:
Whistleblowing is raising concerns about wrongdoing in the workplace that is in the public interest.
Examples include:
Employees should normally raise concerns with:
Concerns may be raised verbally or in writing.
All concerns will be treated confidentially where possible.
The company will protect the identity of whistleblowers unless disclosure is legally required.
No employee will be dismissed, disciplined, or treated unfairly for raising genuine concern.
Retaliation against whistleblowers will result in disciplinary action.
If internal reporting is not appropriate, employees may contact external bodies such as:
All concerns will be investigated promptly and fairly.
Employees will be informed of outcomes where appropriate.
Our website may use basic cookies or analytics tools to improve user experience and understand how visitors interact with our website. This information may include:
Our website may use basic cookies or analytics tools to improve user experience and understandThis data helps us improve website performance and accessibility. It does not identify individuals personally unless information is voluntarily submitted through forms or enquiries.how visitors interact with our website. This information may include:
Stacey’s Golden Friends Ltd. keeps personal information only for as long as necessary to deliver services, maintain records, and meet legal responsibilities.
When information is no longer required, it is securely deleted or anonymised according to responsible data management practices.
Individuals and families have the right to understand how their personal information is used and stored. Where appropriate, individuals may request:
Requests regarding personal information can be submitted through our official contact channels.
Our services are designed for adults and older individuals. We do not knowingly collect personal information from children.
Stacey’s Golden Friends Ltd. may update this Privacy Policy occasionally to reflect changes in legal requirements, operational practices, or service improvements. Updated policies will be published on our website with the revised effective date.
If you have questions about this Privacy Policy or how personal information is handled, please contact Stacey’s Golden Friends Ltd. through the contact information provided on our website.
We remain committed to protecting privacy while providing respectful, compassionate companionship services for older adults and their families.
